Understanding lead scoring
5 min read
Lead scoring turns engagement into a simple number. Every time a contact interacts with your emails, forms, or store, they earn points — so at a glance you can tell who's warming up and who's gone quiet.
How points are earned
BlueyEmail adds points to a contact automatically as they engage. The more valuable the action, the more points it's worth.
- Email opened — +5. A light signal that someone is paying attention.
- Link clicked — +10. They cared enough to act on what was inside.
- Form submitted — +15. They handed you information on purpose.
- Replied — +20. A direct, personal response is a strong buying signal.
- Purchase — +50. The clearest sign of all that a contact is invested.
Scores build up over time
Points accumulate as a contact keeps engaging, so a high score usually means a history of repeated interest — not just one big action. That's what makes the number a reliable read on how warm someone is.
Find your most engaged people
Because every contact carries a score, you can sort and filter your audience by it to surface the people most likely to respond.
- Sort your contacts by score to see your warmest leads at the top.
- Build a segment of everyone above a score you choose — a ready-made list of your most interested contacts.
- Flag contacts whose score has stalled at zero as candidates for a re-engagement email (or eventual cleanup).
Pair scoring with segments
A dynamic segment like "score above 40" keeps a live list of your hottest leads that refreshes itself as people engage. It's one of the most useful audiences you can build.
Trigger automations at a threshold
Scores get really powerful when you let them kick off actions for you. You can start an automation the moment a contact crosses a score threshold — no manual watching required.
- 1
Decide on a threshold
Pick the score that signals someone is sales-ready — for example, 50 points.
- 2
Create an automation with a score trigger
Set it to start when a contact reaches or crosses your chosen score.
- 3
Add the follow-up actions
Send a special offer, notify your team, or move the contact into your CRM pipeline.
- 4
Turn it on
From then on, qualified contacts flow through automatically as they hit the threshold.
Put it together
A contact opens a few emails (+5 each), clicks a link (+10), and submits a form (+15) — they cross your threshold and your automation greets them with the right next message at exactly the right moment. See Automations overview to build it.
Automations overview
Trigger workflows when a contact hits a score.
Segments & tags
Group your highest-scoring contacts to target them.
Still stuck? Our team is happy to help.
Contact support